Position: Customer Service
We put together two very different worlds: the tradition of Italian craftsmanship and the innovation of the Digital World
The headquarters of the Velasca is in Milan. We are currently a team of roughly forty people, half in the office and the other half in our stores, which are known as ‘Botteghe’ based both in Italy and abroad. Velasca is a company made for those who do not want to follow trends every six months but are looking for a timeless style which never goes out of fashion. Our customers want the know-how handed down from father to son and a company able to create hand-made shoes that last over time because they have been made with that Italian passion and a wealth of knowledge which has built up over the years. We are different from traditional shoe brands because we do not use distributors and retailers. This means there is no intermediary between us and the final consumer. This is why you can only find the Velasca at Velasca. In this way, we are able to offer great quality products at affordable prices.
We put together two very different worlds: the tradition of Italian craftsmanship and the innovation of the digital world.
The candidate we are looking for will be placed in the Customer Service department.
The intern’s tasks will include but not be limited to:
Key learning for the intern: The educational value for the intern will be to learn how to manage customer relationships, how to best manage all critical issues which arise during our daily work, learn the use of management systems that support us in managing all relationships with our clients from every aspect
Required level of Italian: basic
This is an unpaid internship.
The intern will be able to learn everything directly and will be able to test the procedures directly relating to the customer. A successful company is an enterprise that fully satisfies its customers and learning how a an organisation does this will be key for the future development of the intern. An intern does not simply work for us and shadow our work, rather they are involved from day 1, they have a voice and we are always open to new and exciting ideas.