Company Overview
An innovative consulting firm dedicated to helping companies unlock their growth potential through strategic insights, data-driven decision-making, and tailored solutions. The company specializes in providing expertise in areas such as sustainability, corporate strategy, and digital transformation, empowering organizations to navigate complex challenges and achieve impactful results. With a remote-first approach, the company is expanding its reach across Europe and is seeking motivated individuals to join its dynamic team.
Customer Success Intern (German Speaker)
Key Responsibilities:
- Act as the first point of contact for German-speaking clients, ensuring their needs are understood and addressed promptly.
- Support the onboarding process for new clients, providing training and guidance to maximize the value of the company’s services.
- Monitor client accounts, ensuring satisfaction and identifying opportunities for upselling or additional support.
- Collaborate with internal teams to troubleshoot issues, relay feedback, and develop tailored solutions for clients.
- Create and maintain client success resources, including FAQs, user guides, and tutorial materials.
Ideal Profile:
- Native or fluent in German, with excellent written and verbal communication skills.
- Strong interpersonal skills, with a client-first approach and the ability to build lasting relationships.
- Organized and detail-oriented, with the ability to manage multiple client accounts in a remote environment.
- Interest in sustainability, corporate strategy, or digital transformation is a plus.
- Previous experience in customer service or account management is a bonus but not required.
Location: Remote