Company Overview
Algoritmi Care is a leading property, hotel, and hostel management firm based in Takayama, Japan, specializing in creating seamless experiences for guests and property owners. With an international team and a diverse portfolio of properties, Algoritmi Care is committed to delivering exceptional service and innovative solutions that set new standards in hospitality. As the company continues to grow and expand, they are looking for driven, passionate interns to contribute to their customer success initiatives and support their mission of providing top-tier hospitality services.
Customer Success Intern
Key Responsibilities:
- Assist the customer success team in ensuring a smooth onboarding process for new clients, helping them get acquainted with Algoritmi Care’s systems and services.
- Communicate regularly with clients to address inquiries, resolve issues, and gather feedback to improve customer experience.
- Monitor and track customer satisfaction metrics, providing insights and recommendations to improve service delivery.
- Help create and manage customer success content, including guides, FAQs, and training materials.
- Collaborate with internal teams (operations, marketing, and sales) to ensure alignment on customer needs and feedback.
- Support the implementation of customer feedback initiatives and assist in developing strategies for customer retention.
- Contribute to various customer-facing projects and help improve overall service efficiency in a fast-paced, international environment.
Ideal Profile:
- University student or recent graduate with an interest in customer service, hospitality, or business management.
- Strong interpersonal and communication skills, with the ability to build relationships with clients from diverse cultural backgrounds.
- Detail-oriented with strong organizational and problem-solving abilities.
- Ability to thrive in a fast-paced, international team setting.
- Passionate about delivering excellent customer experiences and improving service quality.
- Previous experience in customer service, hospitality, or a similar field is a plus but not required.
Location:
- In-person role based in Takayama, Japan.
Salary:
- Paid internship, with compensation discussed during the interview.
This internship offers an exciting opportunity to work with a dynamic, international team and gain hands-on experience in customer success within the hospitality industry. Join Algoritmi Care’s mission to redefine guest experiences and make an impact in the world of property and hotel management!