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Customer Success Intern

Company Overview
ProfiCircle is revolutionizing equipment procurement and management by harnessing the power of AI to streamline operations and improve efficiency for businesses worldwide. As a trusted partner in equipment solutions, we are focused on delivering seamless, technology-driven services to meet our clients’ evolving needs. With a strong foundation across various markets, we’re now expanding into the UK, and we’re excited to bring on a Customer Success Intern to support and strengthen relationships with key suppliers during this growth phase.

Role Overview
As a Customer Success Intern at ProfiCircle, you’ll play an integral role in managing and nurturing relationships with some of our most important suppliers. This position is ideal for someone who is passionate about client relations and eager to learn about the role of AI in customer success. Working closely with our Customer Success and Operations teams, you’ll help drive supplier engagement, support onboarding processes, and contribute to initiatives that enhance the overall experience for our partners. This is a hands-on opportunity to build foundational customer success skills in a fast-paced, AI-driven environment, with particular emphasis on supporting our expansion efforts in the UK.

Key Responsibilities

Supplier Relationship Management: Build and maintain strong relationships with key suppliers, focusing on effective communication and issue resolution.
Onboarding Support: Assist in onboarding new suppliers, ensuring they understand ProfiCircle’s platform, processes, and value proposition.
Supplier Engagement: Conduct regular check-ins with suppliers to gather feedback, address concerns, and ensure satisfaction with our services.
Data and Performance Monitoring: Track supplier performance metrics and report insights to the Customer Success team, helping to identify areas for improvement.
Cross-Functional Collaboration: Work with Sales, Operations, and Product teams to align supplier needs with ProfiCircle’s growth goals, particularly in the UK.
Market Expansion Support: Play an active role in supporting ProfiCircle’s entry into the UK market, ensuring a seamless experience for new suppliers.

Why ProfiCircle?

Hands-On Learning: Gain valuable, real-world experience in customer success, relationship management, and supplier engagement.
AI Exposure: Learn how AI can enhance customer success processes and improve relationship management with suppliers.
Growth Opportunities: Be part of a dynamic team and contribute to an ambitious expansion strategy in the UK.
Mentorship and Development: Receive guidance and support from experienced professionals, with ample opportunities for feedback and skill development.

Salary & Benefits
This is a paid internship, with compensation details to be discussed during the interview. Due note that there will be a 2-month unpaid probation period.

If you’re ready to dive into a fast-paced role with a focus on supplier success, relationship building, and market expansion, join ProfiCircle and help us drive innovation in customer success through AI-powered solutions.

Please note: We recommend you apply to theInterna programme by creating a candidate profile first. You can then apply to as many roles you see fit as well

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