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Customer Success Intern

Company Overview
ProfiCircle is revolutionizing equipment procurement and management by harnessing the power of AI to streamline operations and improve efficiency for businesses worldwide. As a trusted partner in equipment solutions, we are focused on delivering seamless, technology-driven services to meet our clients’ evolving needs. With a strong foundation across various markets, we’re now expanding into the UK, and we’re excited to bring on a Customer Success Intern to support and strengthen relationships with key suppliers during this growth phase.

Role Overview
As a Customer Success Intern at ProfiCircle, you’ll play an integral role in managing and nurturing relationships with some of our most important suppliers. This position is ideal for someone who is passionate about client relations and eager to learn about the role of AI in customer success. Working closely with our Customer Success and Operations teams, you’ll help drive supplier engagement, support onboarding processes, and contribute to initiatives that enhance the overall experience for our partners. This is a hands-on opportunity to build foundational customer success skills in a fast-paced, AI-driven environment, with particular emphasis on supporting our expansion efforts in the UK.

Key Responsibilities

  • Supplier Relationship Management: Build and maintain strong relationships with key suppliers, focusing on effective communication and issue resolution.
  • Onboarding Support: Assist in onboarding new suppliers, ensuring they understand ProfiCircle’s platform, processes, and value proposition.
  • Supplier Engagement: Conduct regular check-ins with suppliers to gather feedback, address concerns, and ensure satisfaction with our services.
  • Data and Performance Monitoring: Track supplier performance metrics and report insights to the Customer Success team, helping to identify areas for improvement.
  • Cross-Functional Collaboration: Work with Sales, Operations, and Product teams to align supplier needs with ProfiCircle’s growth goals, particularly in the UK.
  • Market Expansion Support: Play an active role in supporting ProfiCircle’s entry into the UK market, ensuring a seamless experience for new suppliers.

Why ProfiCircle?

  • Hands-On Learning: Gain valuable, real-world experience in customer success, relationship management, and supplier engagement.
  • AI Exposure: Learn how AI can enhance customer success processes and improve relationship management with suppliers.
  • Growth Opportunities: Be part of a dynamic team and contribute to an ambitious expansion strategy in the UK.
  • Mentorship and Development: Receive guidance and support from experienced professionals, with ample opportunities for feedback and skill development.

Salary & Benefits
This is a paid internship, with compensation details to be discussed during the interview. Due note that there will be a 2-month unpaid probation period.

If you’re ready to dive into a fast-paced role with a focus on supplier success, relationship building, and market expansion, join ProfiCircle and help us drive innovation in customer success through AI-powered solutions.

Plexus – Social Media Management Intern

Company Overview

Plexus is not just the best Pilates studio in Rome, it is a concept and a lifestyle. Together with a team of health experts and professionals we provide you with services to improve your overall health and well-being. Our goal is to give you the best quality experience across various disciplines by respecting your individual needs and desires.

Plexus is a method that has a multidisciplinary approach to health. Their integrative health experts distinguish themselves from others for their professionalism, experience and internationality. Plexus work together under one roof to build customized plans uniquely suited to each individual. From rehabilitation to athletic performance and everything in between, they provide experts that will help you to achieve your goal.

Our elegant location situated in the heart of Rome, with a breathtaking view on the Isola tiberina includes a Yoga and Pilates studio, private training space, complementary medicine studio a beauty treatment zones and a deluxe kitchen. Our kitchen serves as waiting area where you can have a cup of tea and read a book and where we teach healthy cooking classes. The concept of Plexus is to make you feel at home, welcome and relaxed.

Opportunity

We’re looking for a Social Media manager to help us build Plexus here in Rome.

The role will include (but is not limited to):

– Email marketing, producing templates and content for mailing list recipients

– Driving social media posts/content

– Using a variety of tools to produce promotional content

– Planning projects

– Decision making, strategizing an online presence for Plexus

Salary & Holiday

As we are just starting, this is an unpaid internship but for those interested we will try to provide you an internship which suits your needs and desires.

Velasca – Customer Success Intern

Company Overview

The headquarters of the Velasca is in Milan. We are currently a team of roughly forty people, half in the office and the other half in our stores, which are known as ‘Botteghe’ based both in Italy and abroad. Velasca is a company made for those who do not want to follow trends every six months but are looking for a timeless style which never goes out of fashion. Our customers want the know-how handed down from father to son and a company able to create hand-made shoes that last over time because they have been made with that Italian passion and a wealth of knowledge which has built up over the years. We are different from traditional shoe brands because we do not use distributors and retailers. This means there is no intermediary between us and the final consumer. This is why you can only find the Velasca at Velasca. In this way, we are able to offer great quality products at affordable prices.

We put together two very different worlds: the tradition of Italian craftsmanship and the innovation of the digital world.

Opportunity

The candidate we are looking for will be placed in the Customer Service department.

The intern’s tasks will include but not be limited to:

  • Multi-channel customer management in English: Tickets, Chat, Phone.
  • Relationship management with customers, with the external Customer service Business Unit and our external logistics
  • Pre-sales, sales and post-sales assistance
  • Customer acquisition and recovery activities
  • Coordination and collaboration with the external Customer Service support business unit
  • Relationship with external logistics and points of sale
  • 360 ° management of the courier world (control of shipments, stocks, junctions, insertion of collections etc.)
  • Understand and manage online returns from customers to warehouse and also from customers directly to our ‘Botteghe’
  • Software exposure and learning (Netsuite, Shopify, Gsped)
  • Management of reviews and public customer feedback on the various platforms

Key learning for the intern: The educational value for the intern will be to learn how to manage customer relationships, how to best manage all critical issues which arise during our daily work, learn the use of management systems that support us in managing all relationships with our clients from every aspect

Required level of Italian: basic

Salary & Holiday

600 Euros per month. Holiday will be at 2 days per month of the internship.

Digital Marketing Intern

Remote Position – Sustainability-Focused Company

Are you passionate about sustainability and eager to make a meaningful impact through digital marketing? Emerald Ecovations, a company dedicated to sustainable innovation and eco-friendly solutions, is looking for a Digital Marketing Intern to join our team. This is a unique opportunity to gain hands-on experience in a forward-thinking company that prioritizes environmental responsibility.

About Us
At Emerald Ecovations, we believe in creating products and services that are both innovative and sustainable. Our mission is to promote eco-conscious living through cutting-edge solutions that reduce waste and support a healthier planet. From sustainable materials to eco-friendly packaging, we are committed to reducing our environmental footprint while delivering quality products that make a difference.

The Role
As a Digital Marketing Intern, you will play a key role in expanding our online presence and driving engagement with our eco-conscious audience. Working remotely, you’ll collaborate with our marketing team on campaigns that raise awareness of our sustainable products and initiatives. This is an exciting opportunity for someone with a passion for marketing and sustainability, who wants to make an impact while gaining valuable industry experience.

Key Responsibilities:

  • Assist in the development and execution of digital marketing campaigns across multiple platforms (social media, email, and SEO/SEM)
  • Manage and grow our social media presence by creating engaging, eco-focused content
  • Analyze campaign performance and provide insights to improve outreach and engagement
  • Contribute to content creation, including blog posts, newsletters, and website updates
  • Assist in optimizing our website for SEO, ensuring our sustainable message reaches the right audience
  • Support paid ad campaigns by assisting with ad copy, targeting strategies, and performance analysis
  • Stay up-to-date on sustainability trends and suggest ways to incorporate them into our marketing efforts

Who We’re Looking For:

  • A passion for sustainability and a desire to promote eco-friendly solutions
  • Currently pursuing or recently completed a degree in Marketing, Communications, or a related field
  • Strong written and verbal communication skills
  • Experience with social media platforms, including Instagram, Facebook, and LinkedIn
  • Basic knowledge of SEO, Google Analytics, and digital advertising is a plus
  • Creative thinking and the ability to generate new ideas
  • Ability to work independently and meet deadlines in a remote setting

What We Offer:

  • A chance to be part of a purpose-driven company focused on sustainability and innovation
  • Flexible working hours and the opportunity to work remotely
  • Mentorship and hands-on experience in digital marketing strategies
  • The potential for future full-time opportunities within the company

Salary:
This is a paid internship, with compensation to be discussed during the interview process.

If you’re ready to take your digital marketing skills to the next level while working for a company that is making a real difference, we’d love to hear from you! Apply now and help us drive change for a more sustainable future.