🎧 Customer Success

Customer Success Intern

Company Overview
ProfiCircle is revolutionizing equipment procurement and management by harnessing the power of AI to streamline operations and improve efficiency for businesses worldwide. As a trusted partner in equipment solutions, we are focused on delivering seamless, technology-driven services to meet our clients’ evolving needs. With a strong foundation across various markets, we’re now expanding into the UK, and we’re excited to bring on a Customer Success Intern to support and strengthen relationships with key suppliers during this growth phase.

Role Overview
As a Customer Success Intern at ProfiCircle, you’ll play an integral role in managing and nurturing relationships with some of our most important suppliers. This position is ideal for someone who is passionate about client relations and eager to learn about the role of AI in customer success. Working closely with our Customer Success and Operations teams, you’ll help drive supplier engagement, support onboarding processes, and contribute to initiatives that enhance the overall experience for our partners. This is a hands-on opportunity to build foundational customer success skills in a fast-paced, AI-driven environment, with particular emphasis on supporting our expansion efforts in the UK.

Key Responsibilities

Supplier Relationship Management: Build and maintain strong relationships with key suppliers, focusing on effective communication and issue resolution.
Onboarding Support: Assist in onboarding new suppliers, ensuring they understand ProfiCircle’s platform, processes, and value proposition.
Supplier Engagement: Conduct regular check-ins with suppliers to gather feedback, address concerns, and ensure satisfaction with our services.
Data and Performance Monitoring: Track supplier performance metrics and report insights to the Customer Success team, helping to identify areas for improvement.
Cross-Functional Collaboration: Work with Sales, Operations, and Product teams to align supplier needs with ProfiCircle’s growth goals, particularly in the UK.
Market Expansion Support: Play an active role in supporting ProfiCircle’s entry into the UK market, ensuring a seamless experience for new suppliers.

Why ProfiCircle?

Hands-On Learning: Gain valuable, real-world experience in customer success, relationship management, and supplier engagement.
AI Exposure: Learn how AI can enhance customer success processes and improve relationship management with suppliers.
Growth Opportunities: Be part of a dynamic team and contribute to an ambitious expansion strategy in the UK.
Mentorship and Development: Receive guidance and support from experienced professionals, with ample opportunities for feedback and skill development.

Salary & Benefits
This is a paid internship, with compensation details to be discussed during the interview. Due note that there will be a 2-month unpaid probation period.

If you’re ready to dive into a fast-paced role with a focus on supplier success, relationship building, and market expansion, join ProfiCircle and help us drive innovation in customer success through AI-powered solutions.

Talent Acquisition & Recruitment Internship in an International Energy-Focused HR Consultancy

# About the Company
This is the leading recruitment consultancy in the energy sector. Headquartered in Madrid, we have an international vision connecting LATAM and EMEA through our office in Mexico City. Our team specializes in international recruitment for funds, developers, consultancies, utilities, equipment manufacturers, EPC contractors, and O&M companies. Our main focus areas include solar PV, onshore wind, offshore wind, biomass, hydroelectric power, energy efficiency, and Oil & Gas.

We connect the best job opportunities with the energy of people.

# Job Description
Responsibilities:

Support for the France division.
Posting job openings and screening CVs.
Support in the direct search for candidates.
Conducting initial screening calls and preparing preliminary reports.
Managing recruitment platforms and related administrative tasks.
Participating in specific HR process improvement projects and departmental initiatives.

# Profile We Are Looking For
Professional Requirements:

MANDATORY: High level of French, fluent Spanish, and English at a minimum of C1.
At least 6 months of experience in recruitment or talent acquisition.
Degree in Sociology, Psychology, Labour Sciences, Business Administration, Journalism, Criminology, or Engineering. Journalism degree preferred.
A Master’s in HR will be valued.
Based in Madrid.
International experience preferred.
Multicultural and globally-minded profile.

Personal Competencies:

Respect, ethics, and social responsibility.
Effective communication skills.
Media-savvy.
Energetic and dynamic.
Looking to build an international career.
Interested in professional growth within a start-up environment.

Customer Experience Intern in a storage solutions startup

Company Overview

This company offers affordable storage and shipping for university students across the UK, providing a stress-free solution with transparent pricing. With secure locations, 24/7 CCTV, and five-tier insurance, student possessions are well-protected.

About the Role

As a Customer Experience Intern, you will play a key role in ensuring university students have a seamless and stress-free experience with their storage and shipping needs. You’ll work closely with the team to provide exceptional customer support, resolve inquiries, and contribute to initiatives that improve satisfaction and loyalty.

Key Responsibilities

Serve as the first point of contact for student inquiries regarding storage, shipping, and delivery services.
Resolve customer issues and provide proactive solutions to enhance the overall customer experience.
Collect and analyse feedback from students to identify areas for improvement in services.
Assist with the development of customer communication strategies to engage students effectively.
Help refine and improve self-service tools, such as FAQs and guides, to better assist students.
Collaborate with logistics and operations teams to ensure smooth service delivery and customer satisfaction.

Ideal Profile

Background in Business, Customer Service, Communications, or a related field.
Strong communication skills and a customer-first mindset.
Problem-solving abilities with a proactive approach to challenges.
Ability to multitask and manage customer inquiries in a fast-paced environment.
Enthusiasm for working in a student-focused environment.
Proficiency in Microsoft Office, Google Workspace, and CRM tools is a plus.

Internship Details

Duration: 6 months
Location: Remote (UK-based)
Compensation: Paid at minimum living wage

Why Apply?

This is an exciting opportunity to gain hands-on experience in customer service and engagement while supporting university students. If you’re passionate about improving student experiences and making a real difference, this internship is for you.

Recruiting and Matchmaking intern

Matchmaking & Recruiting Internship

About the Role

We are looking for a highly independent and proactive Matchmaking & Recruiting Intern to take ownership of our talent matchmaking process. This role requires someone who is responsible, detail-oriented, and capable of running the recruitment side with minimal supervision. You will be selecting top candidates, managing our database, conducting interviews, and maintaining close relationships with startups across Europe. If you’re organized, take initiative, and thrive in a dynamic environment, this is a great opportunity to gain hands-on experience in recruitment and client management.

Key Responsibilities

Take full ownership of the talent matchmaking process, ensuring efficiency and accuracy.
Maintain and clean our talent database, keeping candidate information up to date.
Identify and select the right candidates based on client needs.
Conduct interviews and assess candidates independently.
Communicate closely with startups across Europe, handling outreach and follow-ups professionally.
Join team meetings and adapt to changing priorities, ensuring smooth recruitment operations.

Ideal Profile

Highly independent, responsible, and capable of managing tasks with minimal supervision.
Strong communication and organizational skills.
Interest in recruitment, HR, or talent matchmaking.
Ability to adapt quickly and take initiative in a fast-paced environment.
Proactive mindset with a strong work ethic and attention to detail.
Fluency in English

Internship Details

Location: Remote
Duration: Ideally 6 months

Sailsquare – Customer Success Intern

Company Overview

Sailsquare connects local skippers with travellers willing join a sailing experience. Through a peer-to-peer platform, people can participate in sailing experiences around the world. We are a team of 20 people, based in Milan, 130,000 registered users of which over 50,000 went on holiday thanks to us and we have raised over 3M Euros from private investors and venture capital funds.

Opportunity

– Provide users with a high level of support, helping them to choose the experience that best suits their needs;

– Listen to users and skippers, interacting with them to understand their needs and respond promptly in case of critical issues, proposing solutions within the Team;

– Keep the knowledge base updated to improve response times and offer an ever better customer care service;

– Take part in recruiting new skippers;

– Respond promptly to phone calls, emails and written requests.

The ideal candidate for this position:

– Has an excellent knowledge of English and French (written and spoken) and very good knowledge of Italian (written and spoken);

– She/He is looking for a first stimulating experience to launch himself into the world of work;

– She/He is a person with excellent written and verbal communication skills, and a strong aptitude for managing client relations;

– Expert in using Google Office Suite applications (Gmail, Gdocs, Gtalk, etc.);

– Able to type correctly and quickly (> 55 WPM);

– Enthusiastic about the idea of working in a growing digital startup;

– A very well organised person;

– A sociable, curious and creative person with a positive attitude.

The candidate will immediately be actively integrated into the Operations Team as a Customer Operations Specialist with the aim of ensuring the highest quality service to users, skippers and customers of the platform. The multilingual customer service activity (mainly Italian, English and French) is a multi-channel service via email, chat and telephone that allows us to offer technical and sales support to our customers, receiving requests and proactively reporting any critical issues to the Team with the aim of improving the service offered. Passion, curiosity, proactivity, continuous improvement, collaboration and respect for others are the characteristics that we look for in each person and the values in which we believe.

Salary & Holiday

Remuneration: 250-500€/month

Based in Milan

Extra bonus:

– Work in an open, collaborative and, let’s face it, fun environment;

– Join the “core” team of the startup that is changing the world of nautical tourism.

Innovation Campus – Front of house Intern

Company Overview

Innovation Campus offers amazing and international coworking spaces in Malaga (Costa del Sol, Spain).

Our vision is to provide companies and entrepreneurs with professional and inspiring working environments, an international business minded community and an outstanding service for their business.

We currently have 8 businesses and total of 40-50 people currently in the co-working space which is made up of both freelancers and companies.

We support the growth of the companies that we host and we give them the entrepreneurial skills to help them grow their businesses.

Either if you are a startup, an established company or an entrepreneur, i-Campus is the coworking space for you!

Opportunity

Greeting and assisting members and visitors, managing check-ins, and directing them to the appropriate spaces or meeting rooms.
Managing room bookings and responding to inquiries via phone, email, or in-person, while providing details about the co-working space’s services.
Maintaining the communal areas, ensuring the reception, lounge, and kitchen are tidy and well-stocked.
Supporting event coordination by helping with setup, registration, and overall event management.
Assisting with administrative tasks, such as data entry, managing deliveries, and helping with daily operational duties.

Salary & Holiday

This will depend on the candidate and can vary depending on experience. This will be up to €500/month. Holiday will depend on the length of time of the internship and will be discussed at interview.

APLANET – Customer Succes Intern

Company Overview

APLANET is a dynamic and innovative company located in the heart of Madrid, Spain. We are dedicated to providing cutting-edge solutions in the field of sustainable technology and environmental conservation. Our mission is to empower organizations and individuals to make environmentally conscious choices by offering innovative products and services.

At APLANET, we value teamwork, creativity, and a commitment to making a positive impact on the planet. Our team is passionate about sustainability and eager to help our customers achieve their sustainability goals.

Opportunity

As a Customer Success Intern at APLANET, you will have the unique opportunity to work closely with our customers and support them on their sustainability journey. You will be an integral part of our mission to create a more sustainable future. This internship is an excellent opportunity for individuals who are passionate about sustainability, customer service, and want to gain hands-on experience in a dynamic and growing company.

Key Responsibilities

Assist in onboarding new customers, providing them with the necessary information and resources to ensure a smooth start.

Engage with existing customers to understand their needs, answer their questions, and provide support in using our products and services.

Collaborate with the customer success team to develop and implement customer engagement strategies.

Collect customer feedback and communicate it to the product development team to help improve our offerings.

Assist in organizing and participating in customer events and webinars.

Maintain accurate customer records and assist in managing the customer database.

Contribute to the development of customer success documentation and resources.

Salary & Duration

This is a paid position and will be discussed at interview. 6 months minimum.

Velasca – Customer Success Intern

Company Overview

The headquarters of the Velasca is in Milan. We are currently a team of roughly forty people, half in the office and the other half in our stores, which are known as ‘Botteghe’ based both in Italy and abroad. Velasca is a company made for those who do not want to follow trends every six months but are looking for a timeless style which never goes out of fashion. Our customers want the know-how handed down from father to son and a company able to create hand-made shoes that last over time because they have been made with that Italian passion and a wealth of knowledge which has built up over the years. We are different from traditional shoe brands because we do not use distributors and retailers. This means there is no intermediary between us and the final consumer. This is why you can only find the Velasca at Velasca. In this way, we are able to offer great quality products at affordable prices.

We put together two very different worlds: the tradition of Italian craftsmanship and the innovation of the digital world.

Opportunity

The candidate we are looking for will be placed in the Customer Service department.

The intern’s tasks will include but not be limited to:

Multi-channel customer management in English: Tickets, Chat, Phone.
Relationship management with customers, with the external Customer service Business Unit and our external logistics
Pre-sales, sales and post-sales assistance
Customer acquisition and recovery activities
Coordination and collaboration with the external Customer Service support business unit
Relationship with external logistics and points of sale
360 ° management of the courier world (control of shipments, stocks, junctions, insertion of collections etc.)
Understand and manage online returns from customers to warehouse and also from customers directly to our ‘Botteghe’
Software exposure and learning (Netsuite, Shopify, Gsped)
Management of reviews and public customer feedback on the various platforms

Key learning for the intern: The educational value for the intern will be to learn how to manage customer relationships, how to best manage all critical issues which arise during our daily work, learn the use of management systems that support us in managing all relationships with our clients from every aspect

Required level of Italian: basic

Salary & Holiday

600 Euros per month. Holiday will be at 2 days per month of the internship.

Customer Service Intern (French speaking)

Join Our Global Team at WERFEN!

Are you ready to make a difference in the world of specialized diagnostics? WERFEN, a global leader in hemostasis, acute care, autoimmunity, transfusion, and transplant diagnostics, is seeking passionate individuals to join our dynamic team.

About Us:

WERFEN is a global leader in specialized diagnostics in the fields of hemostasis, acute care, autoimmunity, transfusion, and transplant. Our core business revolves around the research and development, manufacturing, and distribution of diagnostic innovative systems for hospitals and clinical laboratories, for the improvement of patient care.

We are a privately owned company founded in 1966 in Barcelona, Spain.

We have a direct presence in over 30 countries and distribute our products in more than 100 countries worldwide.

Our Purpose: We contribute to the advancement of patient care around the world through innovative specialized diagnostics. The Patient is always at the center of our strategies, decisions and everything we do.

Our DNA: We are passionate about our work. Everything we do, we do in service to the healthcare community.

+7,000 collaborators are part of our family, JOIN US AND LET US CONTINUE GROWING TOGETHER.

We’re Hiring: Back Office Trainee

Are you someone who excels in administrative tasks and thrives in a collaborative environment? Join our team as a Back Office Trainee and play a vital role in ensuring the smooth flow of operations.

Key Responsibilities:

Receive and process customer orders, including lot reservation, order cleansing, and managing order releases.

For audit, compliance and regulatory purposes, the legal Company name is: WerfenLife S.A.

Collaborate with business partners in the supply chain to ensure timely and complete delivery of goods.

Drive customer loyalty and contribute to sales and revenue objectives by delivering exceptional customer service.

Minimum Requirements:

Native-level proficiency in French.

Fluency in English.

Bachelor’s degree or currently pursuing studies in supply chain management, logistics, business administration, tourism, engineering, or related fields.

Why WERFEN?

Global Impact: Contribute to the advancement of patient care worldwide through innovative specialized diagnostics.

Growth Opportunities: Join a team of over 7,000 passionate professionals and grow your career with us.

Dynamic Environment: Collaborate with teams across departments and countries to exceed customer expectations.

Ready to Launch Your Career? Apply Now!

Job Type : 🎧 Customer Success

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