Home / Job / Velasca – Customer Success Intern

Velasca – Customer Success Intern

Company Overview

The headquarters of the Velasca is in Milan. We are currently a team of roughly forty people, half in the office and the other half in our stores, which are known as ‘Botteghe’ based both in Italy and abroad. Velasca is a company made for those who do not want to follow trends every six months but are looking for a timeless style which never goes out of fashion. Our customers want the know-how handed down from father to son and a company able to create hand-made shoes that last over time because they have been made with that Italian passion and a wealth of knowledge which has built up over the years. We are different from traditional shoe brands because we do not use distributors and retailers. This means there is no intermediary between us and the final consumer. This is why you can only find the Velasca at Velasca. In this way, we are able to offer great quality products at affordable prices.

We put together two very different worlds: the tradition of Italian craftsmanship and the innovation of the digital world.

Opportunity

The candidate we are looking for will be placed in the Customer Service department.

The intern’s tasks will include but not be limited to:

  • Multi-channel customer management in English: Tickets, Chat, Phone.
  • Relationship management with customers, with the external Customer service Business Unit and our external logistics
  • Pre-sales, sales and post-sales assistance
  • Customer acquisition and recovery activities
  • Coordination and collaboration with the external Customer Service support business unit
  • Relationship with external logistics and points of sale
  • 360 ° management of the courier world (control of shipments, stocks, junctions, insertion of collections etc.)
  • Understand and manage online returns from customers to warehouse and also from customers directly to our ‘Botteghe’
  • Software exposure and learning (Netsuite, Shopify, Gsped)
  • Management of reviews and public customer feedback on the various platforms

Key learning for the intern: The educational value for the intern will be to learn how to manage customer relationships, how to best manage all critical issues which arise during our daily work, learn the use of management systems that support us in managing all relationships with our clients from every aspect

Required level of Italian: basic

Salary & Holiday

600 Euros per month. Holiday will be at 2 days per month of the internship.

Explore Other Opportunities

Business Development & Content Intern – The Nude Foot (Barcelona)
Barcelona
👨‍💻👩‍💻 Curricular Internship
💰 Paid
02/10/2025
See below:
Sponsorship & Content Creator Internship at Mitico – Madrid (In-person/Remote)
Madrid
💰 Paid
29/09/2025
See below:
Graphic Design / UI-UX Internship at Mitico – Madrid (Remote with travel opportunities)
💰 Paid
29/09/2025
See below:
French to English Translation Intern in Rennes, France
Rennes
👨‍💻👩‍💻 Curricular Internship
💰 Paid
25/09/2025
See below:
Sales Intern (English Native) Based in Barcelona or Madrid
💰 Paid
25/09/2025
See Below:
Data Science / Web Development / Machine Learning & Computer Vision Internship
💰 Paid
24/09/2025
See below:
French-Speaking Business Development Intern
Madrid
💰 Paid
24/09/2025
See Below:
Founder’s Associate (Remote/London Based)
💰 Paid
24/09/2025
See Below:
Digital Marketing Intern
Barcelona
👨‍💻👩‍💻 Curricular Internship
NA
22/09/2025
Location: Remote (with some on-site days in Barcelona)<br/>Type: Paid Internship (University Agreement Required)<br/>Duration: 6–12 months<br/><br/>About WorkMeter<br/><br/>WorkMeter is a pioneering software company specializing in the automatic measurement of time and workload in digital environments. With a strong client base in Spain and growing presence in Latin America, our mission is to digitalize and optimize HR processes to help businesses improve efficiency and productivity.
B2B Outbound Sales Intern
👨‍💻👩‍💻 Curricular Internship
💰 Paid
16/09/2025
Company Overview<br/>We are a growing startup building a SaaS platform that helps agencies and freelancers<br/>automate and centralize the maintenance of multiple websites. With over 4.000 users managing<br/>more than 40.000 websites all over the world, we recently raised €1M in funding to keep<br/>growing internationally. We are a small young team working hard, having fun, and building<br/>something big together.
B2B Outbound Sales Intern – Remote (UK Based)
London
NA
22/09/2025
About the Company
Social Media Content Creator – Remote (UK Based)
London
💰 Paid
22/09/2025
About the Company
Communications Intern – Remote (Europe Based)
Brussels
💰 Paid
22/09/2025
About the Company
Analyst Intern – Remote (Europe Based)
Brussels
💰 Paid
22/09/2025
About the Company
Business Development Intern – Remote (Europe Based)
Brussels
💰 Paid
22/09/2025
About the Company
Tech / Developer Intern
Madrid
💰 Paid
22/09/2025
About the Company
Sales Support / Project Management Intern
Madrid
💰 Paid
22/09/2025
About the Company
Marketing / Content Intern
Madrid
💰 Paid
22/09/2025
About the Company
Data Analytics Intern
Madrid
💰 Paid
22/09/2025
About the Company
Architecture & Engineering Intern
Madrid
💰 Paid
22/09/2025
About the Company
Remote Account Executive (Germany-speaking) Intern
Paris
💰 Paid
22/09/2025
Following our recent funding round, Kraaft is expanding internationally and looking for its new Account Executive for Germany.
B2B Outbound Sales Intern at a Healthcare AI Startup in Bilbao
Bilbao
📈 Sales and Business Development
💰 Paid
22/09/2025
About the Company<br/>A fast-growing healthtech startup using AI to transform physiotherapy. They provide personalised, remote recovery programmes for people dealing with injury or pain helping them get better from anywhere. The company operates in LATAM and now in the UK.
Business Development Intern at a Architectural Studio in Barcelona
Barcelona
💰 Paid
30/06/2025
About the Studio<br/>This Barcelona-based design studio operates at the intersection of architecture, urbanism, and engineering, with a focus on livability, environmental realignment, and architectural innovation. Active in both local and international markets, including Europe and the Middle East, the studio approaches each project with analytical rigor, deconstructing complex challenges to uncover transformative, often unexpected solutions.
Software Development Intern at a LegalTech AI Startup in Paris
France
💰 Paid
27/06/2025
About Primmo<br/>We’re building an AI-powered platform to help teams automate repetitive tasks — fast, reliably, and without needing to code. Our product is already used by operators, founders, and growth teams across Europe to save time and increase productivity.
Fluent French-Speaking Go-To-Market Intern at a LegalTech AI Startup in Paris
France
💰 Paid
27/06/2025
About Primmo<br/>Primmo is a fast-moving startup helping legal teams automate their most repetitive workflows using powerful yet simple AI. By enabling founders, operators, and sales teams to automate time-draining tasks without code, we’re redefining productivity in the modern workplace.