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Customer Experience Intern in a storage solutions startup

Company Overview

This company offers affordable storage and shipping for university students across the UK, providing a stress-free solution with transparent pricing. With secure locations, 24/7 CCTV, and five-tier insurance, student possessions are well-protected.

About the Role

As a Customer Experience Intern, you will play a key role in ensuring university students have a seamless and stress-free experience with their storage and shipping needs. You’ll work closely with the team to provide exceptional customer support, resolve inquiries, and contribute to initiatives that improve satisfaction and loyalty.

Key Responsibilities

  • Serve as the first point of contact for student inquiries regarding storage, shipping, and delivery services.

  • Resolve customer issues and provide proactive solutions to enhance the overall customer experience.

  • Collect and analyse feedback from students to identify areas for improvement in services.

  • Assist with the development of customer communication strategies to engage students effectively.

  • Help refine and improve self-service tools, such as FAQs and guides, to better assist students.

  • Collaborate with logistics and operations teams to ensure smooth service delivery and customer satisfaction.

Ideal Profile

  • Background in Business, Customer Service, Communications, or a related field.

  • Strong communication skills and a customer-first mindset.

  • Problem-solving abilities with a proactive approach to challenges.

  • Ability to multitask and manage customer inquiries in a fast-paced environment.

  • Enthusiasm for working in a student-focused environment.

  • Proficiency in Microsoft Office, Google Workspace, and CRM tools is a plus.

Internship Details

Duration: 6 months
Location: Remote (UK-based)
Compensation: Paid at minimum living wage

Why Apply?

This is an exciting opportunity to gain hands-on experience in customer service and engagement while supporting university students. If you’re passionate about improving student experiences and making a real difference, this internship is for you.

Apply

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